Troubleshooting


LIFTiD will not power on
Press on/off button for 2 seconds until flashing blue light & beep sounds. LIFTiD “ramps up” power for 30 seconds & starts stimulation.

LIFTiD will not power on
Try charging the battery. Make sure both ends of the USB cable are inserted correctly. LIFTiD should operate at room temperature and do not expose nor operate at extreme hot & cold temperatures.

To power off LIFTiD during a 20 minute stimulation session
Press on/off button for 2 seconds until flashing blue light & beep sound comes on.

LIFTiD “ramps down” power for 30 seconds and powers off.
LIFTiD will not “ramp up” power and Make sure LIFTiD is in correct, firm position on the forehead, with wet, damp (not dripping wet) sponges flat on the forehead.

LIFTiD and sponges are pressing too hard against forehead
Remove LIFTiD and adjust the headband. It is very easy to tighten and loosen the headband. Find a tightness that is firm, but comfortable.

The stimulation on the skin feels itchy, burning, prickly, tingling, heated
This is completely normal and, most likely, the user has never experienced mild/weak electric current stimulation on the skin. After a few sessions, it is easy to get used to LIFTiD. If not feeling comfortable, do NOT pull the LIFTiD device off your head. Press on/off button for 2 seconds, LIFTiD “ramps down” and powers off.

Feeling a sharp stinging sensation on the forehead
Any open wound(s), cuts, sores, or pimples (acne) on the forehead under either of the LIFTiD sponges may cause a sharp, stinging sensation. Press on/off button for 2 seconds, “ramp down” and power off. Do NOT use LIFTiD until the forehead area is completely healed.

LIFTID is not charging
Make sure both ends of the USB cable are inserted correctly. It may be the USB wall plug is not functioning. LIFTiD does not supply wall plug.

The sponges dry in a wave shape, are stiff/hard, and not flat
This is completely normal. Prior to a stimulation session, run warm water and soak the sponges. They will return to their original, flat shape.

LIFTiD stimulation feels the same during every session
LIFTiD is programmed to maintain a constant mild current throughout every stimulation session.